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Scot Ganow

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Scot is a partner in Taft’s Dayton office, and chair of the firm’s Privacy and Data Security Practice.  As a former chief privacy officer and leveraging more than ten years of management and compliance experience in Fortune 500 companies, Scot brings a diverse business background to his privacy and data security practice. Scot has represented clients in a variety of sectors, including consumer reporting, construction, healthcare, and manufacturing.

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Like so many companies navigating the challenges and changes demanded by COVID-19, we at Taft have had to move our entire workforce home while maintaining a high level of support for our employees and clients. Whether in crisis, design, or other business strategy, companies should carefully and methodically approach the transition of its employees, equipment, and data to a remote environment. Such an approach should be followed in all such moves, whether temporary or permanent. In this article we share what we have learned and some best practices that will benefit any company considering making the move.

A. Operational Support (Andrea Markstrom, CIO, Taft Stettinius & Hollister LLP)

Faced with COVID-19 and moving a firm of 620+ attorneys to home offices, I knew this was not just another business continuity tabletop exercise. I needed to plan thoroughly while still reacting quickly. To do so, I thought about how we were going to be able to keep our employees safe, fully productive, and continue providing excellent service to our clients. To be successful, I think you need to consider and accomplish the following three things.…
Continue Reading It’s more than giving ‘em a laptop: Operational & Security Considerations for Supporting the Remote Workforce

Businesses in all industries and of all sizes are collecting data about their customers, potential clients, and workforce. This collection can be as simple as processing credit cards for purchases or gathering data about consumer behavior on websites or social media platforms, or can include a robust collection of sensitive financial, location, or health information. In the event that an incident occurs, a business is obligated to respond quickly to address the pitfall and potentially inform consumers that their information may have been subject to an unauthorized access according to applicable national or state laws. Navigating these unchartered waters usually involves bringing in counsel to assess whether a “breach” has occurred, how much, whose and what information was accessed, and to potentially prepare for litigation from those consumers whose data was subjected to the breach.

As part of this response, counsel often calls on cybersecurity experts to provide incident response services and breach analysis to understand the severity of the breach and the company’s data security posture. These forensic assessments can be used in a variety of ways, including helping determine the immediate steps that need to be taken to comply with data breach laws, ensure that the compromise is resolved, or troubleshoot potential weak points in the company’s cybersecurity safeguards to develop a stronger infrastructure to avoid future incidents.

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Continue Reading The Aftermath of a Breach: Evidentiary Protections Related to Forensic Investigations in Limbo

Losing a job and struggling with finances have added significant stress to those trying to stay safe during the COVID-19 pandemic. It is no secret that for weeks, state departments administering unemployment compensation have been under fire due to massive backlogs of unprocessed claims. Adding to claimants’ frustrations are a number of security incidents affecting several states’ agencies. We previously reported that the Small Business Administration experienced a breach compromising personal data for thousands of applications for financial assistance. Now we are seeing state level entities experiencing security compromises.

Pandemic Unemployment Assistance (PUA) is unemployment compensation available to self-employed and “gig” workers. In the past several weeks, thousands of workers in several states who applied for PUA received notice that their personal information was possibly exposed to other users. The personal information exposed included social security numbers, addresses, names, and the amount workers were receiving in benefits. Fortunately, at least at this time, there is no evidence personal information was misused and the alerts from the states were preventative. …
Continue Reading Adding Insult to Injury: Government Agency Security Incidents Expose Unemployed Personal Data

The town of Westport, Connecticut, is the latest administration to face the challenge of balancing privacy concerns while combating the COVID-19 pandemic. By April 17, 2020, there were 183 confirmed cases of COVID-19 in Westport. For the sake of public health, Westport announced its intent to collaborate with the company Draganfly to use drone technology to monitor social distancing. Draganfly’s drones are allegedly able to detect fevers, heart and respiratory rates, and people sneezing and coughing. The drones would aid in the fight against COVID-19 by alerting officials of any locations where crowds were not properly social distancing, using biometric readings to analyze population patterns.

Photo credit:  Draganfly Screenshot as reported in Hartford Courant, April 23, 2020.  

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Continue Reading Connecticut Town’s Drone Program Grounded: What Businesses Can Learn from Latest Battle Balancing Privacy and the Public Good

As businesses continue to apply for relief through Small Business Administration (SBA) programs, SBA’s Carol R. Wilkerson announced that nearly 8,000 business owners’ information may have been exposed to unauthorized users on March 29, 2020. This incident only affected the Disaster Loan Program and not the Paycheck Protection Program. The SBA has notified the business owners that may have been affected and offered them a year of free credit monitoring.

At this time, the SBA has stated that the…
Continue Reading SBA Data Breach: Disaster Loan Applicants’ Information Possibly Exposed

While hardly a new topic for anyone doing business with the government, current events and the challenges of COVID-19 provide a cautionary tale and proactive reminder that doing business with the government carries with the burden of ensuring applicable data privacy and security protections are in place.  As companies consider existing relationships with the U.S. government, or potentially pursuing new business with the U.S. government in responding to current challenges, we thought it a good time to provide a high-level summary of what to expect.

All organizations store, maintain, and process data to some extent.  However, organizations that contract with the federal government may also be storing controlled unclassified information (“CUI”).  The federal government requires that CUI be protected from public disclosure; or other unauthorized use.  Protection of CUI in nonfederal systems and organizations is important to federal agencies and can directly affect the ability of the federal government to successfully conduct its essential missions and functions. For example, over the last decade, cyber criminals have increasingly targeted contractor organizations to extract information in an attempt to weaken the federal government’s supply chain. Accordingly, companies can expect to see an emphasis on security of CUI when contracting with the federal government as they process CUI and other types of data on the government’s behalf, whether directly as a prime contractor or subcontractor to a prime contractor of the government.

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Continue Reading COVID-19 Bulletin: Dreaming of a government contract? Neglecting data security can be a nightmare.

With at least 70% of American schools shutting down, and others, if not all, to follow, school and millions of parents are faced with unprecedented challenges managing the children’s education from children’s homes through online schooling. Online schooling or “distance learning” presents not only operational and technical challenges of its own, but also presents concerns and challenges to properly protecting the privacy and security of student information. Even in view of a pandemic and emergency conditions, schools and online education providers are still required to meet legal obligations under various laws and implement best practices to not only meet the laws’ requirements but also to foster a secure environment for students to learn. The following provides a summary of the applicable federal and state laws impacting online learning, followed by general best practices.
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Continue Reading COVID-19 Bulletin: Online Schooling Data Privacy Concerns and Best Practices During the Pandemic

In a letter sent earlier this month, a group representing more than 30 companies, trade associations and various industries asked the California Attorney General if enforcement of the California Consumer Privacy Act could be postponed. Concerned with the business impacts and reprioritization related to COVID-19, the association asked the Attorney General to delay enforcement from July 2020 until January 2021. The association stated that companies scrambling to respond to COVID-19 would need more time to comply with the various…
Continue Reading COVID-19 Bulletin: California Attorney General: CCPA Enforcement Will Not Be Delayed Due to COVID-19

In the past week, businesses in every industry faced the growing concerns that the coronavirus pandemic has brought to our communities. As the situation around the globe continues to develop and multi-faceted issues arise, companies should be considering their employees’ and customers’ privacy and be prepared to adequately and appropriately respond to privacy concerns, requests for information, and understand the basic expectations of how and when personal information can be used without consent.

While the current environment demands flexibility and responsiveness, and not all-personal information or your industry may be subject to such regulations, the following information provides some guidelines on how the law expects businesses to balance privacy and public health concerns. We conclude with some best practices that apply to the use of personal information in all conditions.

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Continue Reading COVID-19 Bulletin: Balancing Privacy and Public Health Needs

As many employers are considering sending employees home to protect them and other employees from the threat of the COVID-19 virus, it is extremely important to not increase your data security risk while you attempt to reduce the risk to employee and customer health. The following are some best practices for any employees working remotely, whether temporarily or permanently from locations outside your office and (hopefully secure) network.

  • Establish clear guidance and expectations to your employees.
    • All remote computer and

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Continue Reading COVID-19 Bulletin: Sending Employees Home? Don’t compromise information security in the process.